Terms of Service
Terms of use for EduPoint Indonesia private tutoring services
Last updated: December 1, 2024
Table of Contents
Introduction
Welcome to EduPoint Indonesia. By accessing or using our services, you agree to be bound by these Terms of Service. Please read carefully before using our platform. If you do not agree with these terms, please do not use our services.
1. Definitions
Terms used in this document:
"Platform"
Refers to the edupoint.id website, mobile applications, and all digital services of EduPoint Indonesia.
"User"
Any individual who accesses or uses the Platform, including students, parents/guardians, and tutors.
"Services"
Private tutoring, learning guidance, and other educational services provided through the Platform.
"Tutor"
Independent instructor registered on the Platform to provide private tutoring services.
"Tutoring Session"
A period of time during which a tutor provides instruction to a student, either face-to-face or online.
2. Terms of Use
To use EduPoint services, you must:
Minimum Age
Be at least 18 years old or accompanied by a legal parent/guardian. Users under 18 must have parental consent.
Accurate Information
Provide true, accurate, and complete information during registration and throughout service use.
Account Security
Maintain the confidentiality of your account credentials. You are fully responsible for activities on your account.
Legal Compliance
Comply with all applicable laws and regulations in Indonesia.
3. Private Tutoring Services
Terms regarding EduPoint tutoring services:
Scheduling
Session schedules are agreed between student/parent and tutor through the Platform. Cancellations must be made at least 24 hours before the session.
Session Duration
Session duration varies by program: 60 minutes (Elementary), 90 minutes (Middle/High School), or 120 minutes (UTBK/Intensive).
Location
Sessions can be held at the student's home, agreed public location, or online via video call.
Tutor Quality
All tutors have gone through rigorous selection. If not compatible, free tutor replacement can be requested.
Results Guarantee
If grades don't improve after 3 months of regular tutoring (minimum 8 sessions/month), we provide free additional sessions.
4. Payment and Refund
EduPoint service payment terms:
Payment Methods
We accept bank transfers, virtual accounts, e-wallets (GoPay, OVO, Dana), and credit/debit cards.
Advance Payment
Payment is made in advance before tutoring sessions begin, except for monthly packages which can be paid periodically.
Refund Policy
100% refund if cancelled within first 7 days with no sessions used. After that, remaining balance can be refunded minus sessions used.
Session Cancellation
Cancellation less than 24 hours will incur 50% of session fee. No-show without notice will be charged full fee.
Pricing
Prices may change at any time. Price changes do not apply to already purchased packages.
5. User Obligations
As a user, you must:
Respect Tutors
Treat tutors with respect and professionalism. Harassment of any kind is not tolerated.
Provide Facilities
For home tutoring, provide a conducive and safe learning space.
Communication
Communicate clearly about learning needs, schedules, and feedback.
Attendance
Be on time for every scheduled tutoring session.
No Platform Bypass
Direct transactions with tutors outside the Platform are prohibited. Violations may result in account closure.
6. Tutor Obligations
EduPoint tutors must:
Professionalism
Provide instruction at the highest professional standards and prepare materials well.
Punctuality
Arrive on time for every session. Repeated lateness may result in sanctions.
Confidentiality
Maintain confidentiality of student information and not share with third parties.
Progress Reports
Provide periodic progress reports to parents/guardians.
Background Check
Be willing to undergo identity verification and background check per EduPoint procedures.
7. Prohibitions
Users are prohibited from:
Illegal Content
Uploading, sharing, or distributing illegal, offensive, or rights-violating content.
Fraud
Providing false information, impersonating others, or engaging in fraudulent activities.
Spam
Sending spam messages, unsolicited advertisements, or promotional content without permission.
Hacking
Attempting to access systems, data, or other users' accounts without authorization.
Inappropriate Behavior
Engaging in harassment, bullying, or inappropriate behavior toward other users.
8. Intellectual Property
Intellectual property terms:
EduPoint Ownership
All content, logos, designs, and materials on the Platform are owned by EduPoint or our licensors.
Tutor Materials
Materials created by tutors for sessions remain tutor property, with limited license to students for personal use.
Reproduction Prohibition
Reproduction, distribution, or sale of Platform content without written permission is prohibited.
Feedback
Feedback or suggestions you provide may be used by EduPoint without compensation obligation.
9. Limitation of Liability
EduPoint liability limitations:
"As Is" Service
Services are provided "as is" without any warranties, express or implied.
Learning Outcomes
EduPoint does not guarantee specific academic results. Success depends on various factors including student effort.
Independent Tutors
Tutors are independent contractors, not EduPoint employees. We are not responsible for actions beyond our control.
Indirect Damages
EduPoint is not liable for indirect, incidental, or consequential damages.
Maximum Limit
EduPoint maximum liability is limited to amounts you have paid us in the last 12 months.
10. Service Termination
Service termination terms:
By User
You may close your account at any time through account settings or by contacting customer service.
By EduPoint
We reserve the right to suspend or close accounts that violate these Terms without notice.
Termination Effects
After account closure, service access is terminated. Data is retained per privacy policy.
Refund
Remaining balance will be refunded per refund policy, except for closure due to violations.
11. Dispute Resolution
Dispute resolution procedures:
Negotiation
Disputes will first be resolved through direct negotiation between parties.
Mediation
If negotiation fails, disputes will be resolved through mediation in Jakarta.
Arbitration
As a last resort, disputes will be resolved through arbitration under Indonesian law.
Governing Law
These Terms of Service are governed by the laws of the Republic of Indonesia.
12. Changes to Terms
Information about terms changes:
Right to Change
EduPoint reserves the right to change these Terms of Service at any time.
Notification
Significant changes will be notified via email or Platform notification.
Acceptance
Continued use of services after changes constitutes acceptance of new terms.
Latest Version
The latest version is always available on this page with update date.
Contact Us
If you have questions about these Terms of Service, please contact:
Phone
+62 21 1234 5678Address
EduPoint Indonesia Jl. Pendidikan No. 123 Jakarta Selatan 12345 Indonesia
Related Documents
By using EduPoint services, you agree to these Terms of Service and our Privacy Policy.