Terms of use for EduPoint Indonesia private tutoring services
Last updated: December 1, 2024
Welcome to EduPoint Indonesia. By accessing or using our services, you agree to be bound by these Terms of Service. Please read carefully before using our platform. If you do not agree with these terms, please do not use our services.
Terms used in this document:
Refers to the edupoint.id website, mobile applications, and all digital services of EduPoint Indonesia.
Any individual who accesses or uses the Platform, including students, parents/guardians, and tutors.
Private tutoring, learning guidance, and other educational services provided through the Platform.
Independent instructor registered on the Platform to provide private tutoring services.
A period of time during which a tutor provides instruction to a student, either face-to-face or online.
To use EduPoint services, you must:
Be at least 18 years old or accompanied by a legal parent/guardian. Users under 18 must have parental consent.
Provide true, accurate, and complete information during registration and throughout service use.
Maintain the confidentiality of your account credentials. You are fully responsible for activities on your account.
Comply with all applicable laws and regulations in Indonesia.
Terms regarding EduPoint tutoring services:
Session schedules are agreed between student/parent and tutor through the Platform. Cancellations must be made at least 24 hours before the session.
Session duration varies by program: 60 minutes (Elementary), 90 minutes (Middle/High School), or 120 minutes (UTBK/Intensive).
Sessions can be held at the student's home, agreed public location, or online via video call.
All tutors have gone through rigorous selection. If not compatible, free tutor replacement can be requested.
Learning progress is mapped through an initial diagnostic and reviewed regularly with routine reports, so the direction of study always stays clear.
EduPoint service payment terms:
We accept bank transfers, Virtual Accounts, QRIS, e-wallets (GoPay, OVO, Dana, ShopeePay), credit/debit cards, and cash payments at Alfamart and Indomaret outlets.
Payment is made in advance before tutoring sessions begin, except for monthly packages which can be paid periodically.
Refunds follow our Terms & Code of Conduct as the governing document. Any remaining monthly deposit is guaranteed to be returned within 30 days if lessons stop due to issues on the tutor’s side. The registration fee is non-refundable once a tutor has been matched and assigned. Full details are on the Terms & Code of Conduct page.
Session cancellations or reschedules can be requested at no cost when submitted at least 24 hours before the session starts. Your package can also be paused for up to 30 days without expiring, so your remaining sessions stay safe and can resume later.
Prices may change at any time. Price changes do not apply to already purchased packages.
As a user, you must:
Treat tutors with respect and professionalism. Harassment of any kind is not tolerated.
For home tutoring, provide a conducive and safe learning space.
Communicate clearly about learning needs, schedules, and feedback.
Be on time for every scheduled tutoring session.
Direct transactions with tutors outside the Platform are prohibited. Violations may result in account closure.
EduPoint tutors must:
Provide instruction at the highest professional standards and prepare materials well.
Arrive on time for every session. Repeated lateness may result in sanctions.
Maintain confidentiality of student information and not share with third parties.
Provide periodic progress reports to parents/guardians.
Be willing to undergo identity verification and background check per EduPoint procedures.
Users are prohibited from:
Uploading, sharing, or distributing illegal, offensive, or rights-violating content.
Providing false information, impersonating others, or engaging in fraudulent activities.
Sending spam messages, unsolicited advertisements, or promotional content without permission.
Attempting to access systems, data, or other users' accounts without authorization.
Engaging in harassment, bullying, or inappropriate behavior toward other users.
Intellectual property terms:
All content, logos, designs, and materials on the Platform are owned by EduPoint or our licensors.
Materials created by tutors for sessions remain tutor property, with limited license to students for personal use.
Reproduction, distribution, or sale of Platform content without written permission is prohibited.
Feedback or suggestions you provide may be used by EduPoint without compensation obligation.
EduPoint liability limitations:
Services are provided "as is" without any warranties, express or implied.
EduPoint does not guarantee specific academic results. Success depends on various factors including student effort.
Tutors are independent contractors, not EduPoint employees. We are not responsible for actions beyond our control.
EduPoint is not liable for indirect, incidental, or consequential damages.
EduPoint maximum liability is limited to amounts you have paid us in the last 12 months.
Service termination terms:
You may close your account at any time through account settings or by contacting customer service.
We reserve the right to suspend or close accounts that violate these Terms without notice.
After account closure, service access is terminated. Data is retained per privacy policy.
Remaining balance will be refunded per refund policy, except for closure due to violations.
Dispute resolution procedures:
Disputes will first be resolved through direct negotiation between parties.
If negotiation fails, disputes will be resolved through mediation in Jakarta.
As a last resort, disputes will be resolved through arbitration under Indonesian law.
These Terms of Service are governed by the laws of the Republic of Indonesia.
Information about terms changes:
EduPoint reserves the right to change these Terms of Service at any time.
Significant changes will be notified via email or Platform notification.
Continued use of services after changes constitutes acceptance of new terms.
The latest version is always available on this page with update date.
If you have questions about these Terms of Service, please contact:
Address
EduPoint Indonesia Treasury Tower, District 8 SCBD Lot 28 Lt. 5 RT.5/RW.3, Senayan, Kebayoran Baru Jakarta Selatan, DKI Jakarta 12190
By using EduPoint services, you agree to these Terms of Service and our Privacy Policy.