Our commitment to protecting your privacy and personal data
Last updated: December 1, 2024
EduPoint Indonesia ("we", "us", or "EduPoint") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our private tutoring services and education platform.
We collect several types of information to provide and improve our services:
Full name, email address, phone number, home address, date of birth, profile photo, and educational information (school, grade, subjects).
Transaction data, payment methods, and payment history. We do not store credit card numbers directly - all payments are processed through trusted payment gateways.
Activity logs, access times, tutoring session duration, tutor preferences, booking history, and platform interactions.
IP address, browser type, operating system, device ID, and location information (with permission).
Collected information is used to:
Match students with suitable tutors, schedule tutoring sessions, process payments, and provide customer support.
Customize tutor recommendations, tutoring programs, and educational content based on your preferences and learning needs.
Send schedule notifications, platform updates, promotions, and other important information. You can unsubscribe at any time.
Verify identity, prevent fraud, and protect the security of users and the platform.
Analyze usage patterns to develop new features and improve service quality.
We do not sell your personal data. Information is only shared under the following conditions:
Name, grade, subjects, and tutoring schedule are shared with your chosen tutors for tutoring purposes.
Trusted partners such as payment gateways, hosting providers, and analytics services that support our operations.
When required by law, legal process, or valid government requests.
To protect the rights, property, or safety of EduPoint, users, or the public.
We implement strict security measures to protect your data:
All sensitive data is encrypted using SSL/TLS in transit and AES-256 at rest.
Only authorized employees can access personal data, with logging and audit trails.
Our servers are hosted in ISO 27001 certified data centers with firewalls and intrusion detection systems.
We conduct regular penetration testing and security audits.
As a user, you have the following rights over your personal data:
You can request a copy of the personal data we hold about you.
You can update or correct inaccurate personal information.
You can request deletion of your personal data, with some exceptions allowed by law.
You can request your data in a machine-readable format.
You can object to processing of data for direct marketing purposes.
We use cookies and similar technologies to:
Required for basic website functions like login and security.
Help us understand how users interact with the platform.
Store your preferences like language and display settings.
You can set cookie preferences through your browser settings.
We retain your personal data for:
As long as your account is active or as needed to provide services.
Data is retained for up to 30 days after account closure for recovery, then deleted.
Retained for 5 years as required by tax and accounting regulations.
Anonymized data may be retained for analytics purposes.
We take children's privacy very seriously:
For users under 18, we require consent from a parent or guardian.
We only collect data necessary for educational services.
Parents can review, update, or delete their child's data at any time.
We may update this Privacy Policy from time to time. Significant changes will be notified via email or platform notification. We encourage you to review this policy periodically.
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
Response Time
We will respond within 14 business days.
Address
EduPoint Indonesia SCBD Lot 28 Jl. Jend. Sudirman Kav. 52-53 Jakarta Selatan 12190